Salesforce.com is the world’s best number one on-demand CRM in the market. It runs on the force.com platform, it reduces development costs as it its very good, and we can deliver the applications in a short time and very fast.
It is cloud computing technology. It is available on the cloud, so no need to install any software, and no hardware is required.
You can customize and develop the many applications, you can also buy applications or install them for your use from app-exchange.
Why SFDC?
– It is a Number one on-demand CRM as we know we cannot compare it with any other CRM.
– Force.com platform – Reduces development cost. We can deliver many applications in a very short span of time.
– App Exchange – It is a very good marketplace to sell our custom applications and to buy applications from App Exchange for fast deliveries to our clients.
– It is available on the cloud – No need to install any software and No hardware is required just need the computer and internet to use it nothing else.
What is CRM?
CRM is the model used to manage organization interactions like phone calls, Emails, Meetings, and Social media with customers, clients and prospects penetrating Sales, Marketing, and Support.
Now it is a very on demand technology in the IT industry and more job opportunities are available on Salesforce-CRM by New Study analysis Finds Salesforce Economy Will increase drastically and Create 9.3 Million Jobs and $1.6 Trillion in New Business Revenues by 2026. which helps in creating new technology and career opportunities to help millions of people. we have to pave the walkway to these new jobs..
Features of Salesforce
Salesforce has started as a CRM platform, but now it has extended its services in various fields as we are aware of it , from Artificial Intelligence to the Internet of Things. Salesforce features cover all the aspects of a business in every single area such as Lead Management, Email Integration, Sales Collaboration.
Below are some popular features of Salesforce:
Account and Contact Management
The account and contact management feature of Salesforce provides us the complete information of each customer which is very important to serve our customers. It includes the activity history of each customer where we get to know the activities history, communications done with numerous customers, Key contacts it contains all the information related to customer communication which is very beneficial to serve the customers happily.
Opportunity Management
It enables us to manage all the sales deals with Salesforce and keep us more connected with the people in friendly manner and information required to complete every deal will be delivered by this. It also includes the stage of every deal and what move should we need to take to win the specific deal in very diifrent way .
Salesforce Engage
Salesforce engage feature allows us to share the most important marketing content or it may be the strategy which is the most important content with sales to enhance the company’s selling power. It works like a bridge to fill the gap between sales and marketing to help the sales engage the team to collaboratively work. It gives real-time sales alerts as per the engagement with the customers which helps to increase the business of the clients.
Sales Collaboration
The sales collaboration feature allows the sales team to collaborate with powerful social tools which are very useful in Salesforce to get connected with customers to get their feedbacks. It always helps to find the experts for the sales team etc.
Sales Performance Management
Sales performance management is mostly categorized one as always compensation management, which varies due to different software tools. This improves the execution of the sales process gradually which increases daily which is very good for sales performance. It provides a metric-based goal setting for our teams and helps the sales team with continuous feedback and rewards progressively.
Lead Management
The lead management software solution helps the business by giving information on how the marketing activities impact the sales pipelines in every aspect of lead management. It helps to invest our time in the crucial things for our leads.
Salesforce Editions
Salesforce provides a bunch of features and services that are specific to the different business needs we know. hence bunches are known as Editions.
Each edition provides the most important software with the same look & feel which is very good , but all editions are different by price, functionality, and most important by features.
The edition is the type of salesforce instance by knowing, which determines what functionalities are available in that edition .
Each salesforce edition offers different licenses aspects to the organization that allows them to access different platform’s functions- more effectively in salesforce.
Types of Salesforce Editions
There are five types of Salesforce Cloud Editions. These Editions are given below:
- Essentials Edition
- Professional Edition
- Enterprise Edition
- Unlimited Edition
- Developers Edition
Why Salesforce CRM? Not any other CRM
User interface: As we are well known to this as Salesforce provides User Interface mainly the configuration ,customization solutions as compared to the SAP cloud CRM .
CRM for Better use: Compared to SAP CRM, the Salesforce CRM is most demanding because of its easy usability and user-friendly UI and very scalable .
CRM for Customer Support: when we compare Both the Salesforce and SAP CRM systems they both provide the toll-free customer support to their users. However, Salesforce has created a vast end-user community that shares their ideas and supports other users as well to support to rectify an solve customer issues.
CRM for Integration:
Salesforce provides various tools and techniques which are well-known APIs for faster integration to work with other applications.Salesforce acquired MuleSoft, which is a provider of application integration software and services. Salesforce also provides various platform-as-a-service environments when compared with SAP CRM.
CRM pricing
Salesforce provides the very different and good features where you can see its pricing and functions on different pricing features, starting from a minimum of $25/user/month with the basic functionalities. To avail of more features as per the business type and requirement, one needs to pay more.
Whereas SAP is available at the entry list price of $75/user/month on a contractual basis. The SAP is not at all so cost-effective at all when we compared to Salesforce mainly , and sometimes it isn’t easy to purchase the license also for sap CRM hence we prefer that best CRM is salesforce.
